Terms & Conditions

Welcome to Treasured Memories Ltd. By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase or using our site.

1. General Information These Terms and Conditions apply to all purchases made through Treasured Memories Ltd, including our website, and any communication between us. By using this website, you confirm that you agree to abide by these terms.

2. Orders and Payment

  • All orders placed on the Treasured Memories Ltd website are subject to acceptance and availability.
  • Prices displayed on our website are in GBP (£) and include any applicable taxes unless stated otherwise.
  • Payment for products must be made in full at the time of ordering via the available payment methods.
  • We reserve the right to refuse or cancel any order at our discretion, including in the event of pricing errors or other issues.

3. Product Information

  • Every effort is made to ensure the accuracy of the information, images, and descriptions on our website. However, we do not guarantee that all details are accurate, complete, or error-free.
  • Due to the nature of custom products, slight variations may occur between the items shown on our website and those delivered.

4. Shipping and Delivery

  • We aim to process and dispatch orders within [insert time frame], but delivery times may vary depending on the product, availability, and shipping destination.
  • Delivery times are estimated and not guaranteed. Any delivery delays beyond our control will not result in compensation.
  • All shipping costs are calculated at checkout based on the delivery address.
  • We deliver to addresses within the UK. For international orders, please contact us for shipping details.

5. Returns and Refunds

  • As most products are custom-made, we do not accept returns unless the item is faulty or damaged.
  • In the event that your order is incorrect, damaged, or defective, please contact us within [Insert days, e.g., 14 days] of receiving your order, and we will arrange a return or exchange.
  • Refunds are issued at our discretion and will be processed using the original payment method.

6. Intellectual Property

  • All content on the Treasured Memories Ltd website, including text, images, logos, and designs, are the property of Treasured Memories Ltd or our licensors and are protected by intellectual property laws.
  • You may not use, reproduce, or distribute any part of our website without our prior written consent.

7. Liability

  • Treasured Memories Ltd will not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or website, except where required by law.
  • Our liability is limited to the value of the goods purchased and delivered to you.

8. Privacy

  • By placing an order with Treasured Memories Ltd, you agree to the collection and use of your personal data as described in our Privacy Policy.

9. Changes to Terms and Conditions

  • Treasured Memories Ltd reserves the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated terms will take effect immediately.

10. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.